Contact Us

This page explains how to contact the Non Gamstop Casinos editorial team, what we can help with, and what we can't. We are an independent information site, not a casino, so we cannot see or change anything on your casino account.

If you have a problem with a bonus, a payment or a withdrawal, the quickest route is usually the casino's own support team. The sections below explain how to approach that, and when to come to us instead.

What you can contact us about

• Corrections: a bonus figure, payment method or term on our pages looks out of date or wrong.
• Feedback on a review: you think we missed something important, or you have a factual point to add.
• Questions about how we work: how we select, rate and list casinos. Our About Us page covers this in detail.
• Site issues: a broken link, a page that won't load or unclear wording.
• Partnership or listing enquiries: we will consider them, but commission or payment does not buy a higher position or a better rating.

What we cannot do

• We cannot recover deposits, release withdrawals or reverse a closed account.
• We cannot act as a go-between in a dispute with a casino.
• We cannot give legal, financial or personal gambling advice.
• We cannot guarantee that any casino will pay out, approve verification or honour a promotion.

If anyone claims to be us and offers to recover lost gambling funds for a fee, treat it as a scam.

How to get in touch

Use the contact form or email address shown on this site, if one is displayed, and include the details below. We do not publish a phone number or opening hours, and we do not promise a set reply time. We read messages and aim to correct genuine factual errors promptly.

1. The page address or the casino name you are writing about.
2. What you believe is wrong, in a sentence or two.
3. Where you found the correct information, such as a screenshot or the casino's own terms page, with the date you saw it.
4. Your name and a reply address. Please never send passwords, full card numbers or identity documents.

Having a problem with a casino? Try this order

Several casinos we cover, such as Betmica, Kikibet and Betninja, advertise large welcome offers. Terms such as wagering requirements, maximum bets, expiry dates and cashout limits decide whether an offer is worth taking, and disputes often come down to them. Offers change, so check the casino's current terms before you rely on any figure you see on our site.

1. Gather evidence. Save screenshots of the bonus terms, your transaction history and any chat transcripts.
2. Contact the casino's support. State the problem clearly, quote the relevant term and ask for a written reply.
3. Use the formal complaints route. Most licensed operators publish a complaints procedure. Follow it step by step and keep a record of dates.
4. Check the licensing body. Many sites in this category hold overseas licences rather than a UK Gambling Commission licence. That means UK-style protections and the UKGC complaints route may not apply, and the regulator named in the casino's footer is where any escalation would go. Check that the licence is real on the regulator's own website.

Support for gambling harm

If gambling is causing you difficulty, contact support rather than a casino or a review site. GamCare runs a free, confidential helpline and live chat in Great Britain. You can also use self-exclusion, deposit and loss limits, or blocking software. Our Responsible Gambling page explains these tools, including how GAMSTOP works. Sites outside GAMSTOP will not enforce your GAMSTOP exclusion, so if you have registered for a reason, think carefully before using them.

You must be 18 or over to gamble. Gambling is not a way to earn money or fix financial problems.

Where to read more first

• Our main guide to non GamStop casinos compares the listed options and explains the key terms.
• The Terms and Conditions set out how you may use this site.

Some links on this site may earn us commission if you sign up with a casino. This does not decide rankings or ratings, and it does not affect how we handle your message.

Information on this page was last checked on 1 October 2026.